With nearly 30 years of technology and consulting experience, Douglas Robert Pitek is a dynamic and forward-thinking leader specializing in enterprise transformation through innovative technology and services. Based in Cary, North Carolina, Doug excels in blending strategic leadership with deep technical expertise to deliver high-impact results. A passionate advocate for leveraging AI and emerging technologies, he focuses on driving value-driven enterprise solutions that modernize business processes, enhance customer experiences, and create sustainable growth.
Doug currently leads as a key executive at ServiceNow, Inc., overseeing the delivery of Expert Services for the full ServiceNow portfolio across the Americas. Under his leadership, his team enables organizations to unlock the potential of AI, automation, and digital workflows, propelling enterprise innovation.
Doug’s extensive career includes impactful roles such as:
- Sr. Director of WW Services Strategy and Operations at Pivotal, where he fostered cultural transformation to accelerate subscription adoption and client success.
- Sr. Director of Customer Success at MicroStrategy, where he spearheaded the Total Customer Experience (TCE) initiative, modernizing global technical support.
- Regional VP of Customer Success at Apptio, where he built the first remote Center of Excellence (COE), redefining operational efficiency and scaling delivery.
- Leadership positions at Hewlett-Packard, Opsware, and The New York Times, where he honed his ability to blend business acumen with technical innovation.
Doug’s career is dedicated to innovation, adaptability, and client-centric transformation. Self-taught and self-driven, he has consistently stayed ahead of the curve, mastering emerging trends and delivering measurable outcomes in disruptive software, AI adoption, and enterprise consulting.
His contributions have earned him numerous accolades, including:
- High Achievement Award at Pivotal.
- Superstar Award at Apptio for exceptional business impact.
- Incredibles Award at Hewlett-Packard for outstanding leadership.
Doug is passionate about AI-driven business transformation, innovative thinking, and fostering high-performing teams. His expertise continues to shape how technology is harnessed to achieve business goals.